Please submit your reservation as normal, and in the special requests / notes field, please let us know where you found a better rate. We may require a e-mailed screen shot of the offer, and we will send this information to the price match team.

It is important that your booking still be made with the group so that it will still count towards our group.

The cost of the events held at the resort are directly affected by bookings being within the group space, and any bookings outside of our room block end up costing us more!

Price Matching Details:

Room only rates in USD must be publicly available (membership clubs excluded) to be considered by the resort for a price match.

Websites must be US Based.

Vacation package rates which include airfare, airport transfers and/or travel protection cannot be price matched.

Advanced Payment rates (full payment is due at the time of reservation and are usually non-refundable/non-changeable) cannot be price matched. All price matches are subject to approval by the resort. Vibe Thrive Travel cannot guarantee a price match request will be approved by the resort.

• May I setup a payment plan?
  • You will receive a payment link once your reservation is made and you will be able to make payments at anytime.
• Can you help me arrange transportation to/from the airport and resort?
  • Yes, when you make your reservation using the booking form, you will see the option to add on transportation. We will need your flight information 60 days before travel.
• What is the cancellation policy?
  • Your initial deposit is non-refundable. If you cancel your reservation before the final payment due date, you will only lose your deposit. If you cancel once your reservation is paid in full and the final payment date has passed, refunds will depend on insurance purchased. If you do not purchase insurance, your reservation is non-refundable. You may purchase travel credit insurance or cash back insurance which will cover the cost of your trip.
  • Information on trip insurance is below: https://www.funjet.com/travel-protection-plus/#!/
• May I use USD in Mexico?
  • Absolutely! The resort is all inclusive, meaning that your drinks and food are covered your entire stay! We recommend bringing small bills ($1s & $5s) to tip bartenders and servers a few bucks if you are experiencing good service.
• Will I need a passport?
  • Every person traveling will need a valid passport. If you do not have a passport, you should apply for one ASAP as the process can take months. U.S. citizens can find more info here: https://travel.state.gov/content/passports/en/passports/apply.html
    Your passport should not expire within 6 months AFTER travel! Even though your passport may be valid, the airline can deny you boarding if your passport expires within 6 months AFTER travel. Do not risk it, renew if you are due!