Your initial deposit is non-refundable. If you cancel your reservation before the final payment due date, you will only lose your deposit. If you cancel once your reservation is paid in full and the final payment date has passed, refunds will depend on insurance purchased. If you do not purchase insurance, your reservation is non-refundable. You may purchase travel credit insurance or cash back insurance which will cover the cost of your trip.

You will receive a payment link once your reservation is made and you will be able to make payments at anytime.

Check-in begins at 3pm. Guests arriving earlier than 3 pm are welcome to use the resort immediately upon arrival even if their room is not ready.  The hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  Check-out is 11am.

Every person traveling will need a valid passport. If you do not have a passport, you should apply for one ASAP as the process can take months. U.S. citizens can find more info here: https://travel.state.gov/content/passports/en/passports/apply.html

Your passport should not expire within 6 months AFTER travel! Even though your passport may be valid, the airline can deny you boarding if your passport expires within 6 months AFTER travel. Do not risk it, renew if you are due!

Yes, when you make your reservation using the booking form, you will see the option to add on transportation. We will need your flight information 60 days before travel.

We are unable to book air travel but suggest using google flights to track the best prices. Please reach out for any questions if you need assistance looking for flights.

*We highly suggest booking direct with the airline

It's best to explore off-resort excursions with the most trusted name in travel in Mexico, Lomas Travel.  Not only will Lomas Travel be there to meet you at the airport and take you to your resort if you purchase transfers with us, but there will also be a Lomas travel representative at your hotel during regular business hours in case you need them for anything.

You can plan to make the most of your trip by pre-purchasing any excursions you want to do so that when you arrive for your vacation, you wont have to worry about what tours are already sold out.

To book your excursions in advance of your trip, view available tours here.

Please submit your reservation as normal, and in the special requests / notes field, please let us know where you found a better rate. We may require a e-mailed screen shot of the offer, and we will send this information to the price match team.

It is important that your booking still be made with the group so that it will still count towards our group.

The cost of the events held at the resort are directly affected by bookings being within the group space, and any bookings outside of our room block end up costing us more!

Price Matching Details:

Room only rates in USD must be publicly available (membership clubs excluded) to be considered by the resort for a price match.

Websites must be US Based.

Vacation package rates which include airfare, airport transfers and/or travel protection cannot be price matched.

Advanced Payment rates (full payment is due at the time of reservation and are usually non-refundable/non-changeable) cannot be price matched. All price matches are subject to approval by the resort. Vibe Thrive Travel cannot guarantee a price match request will be approved by the resort.